You acknowledge that these terms of returns and exchange are limited to direct sale by us to you and that these terms of returns and exchange are not available in case of a sale by third party and invoice which shall be governed by the terms of such sale. We may accept returns for Store Credit only. For this purpose, we must receive the merchandise within 15 days from the date of delivery where the items must be unused, unworn, unwashed and undamaged by you. Goods will be returned only if they are returned in their original packaging.
Our terms and conditions pertaining to returns and exchange is as follows:- If you wish to exchange your item for an alternative product, we suggest that you return it for a credit and purchase the new item separately. Our return and exchange policy is, however, subject to the following:
(a) Items should be returned unused and with all tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer. Please inform our customer care department in the event of any goods/products delivered without tags
(b) Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return.
(c) Unidentified returns may be returned to the sender.
(d) Goods are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item instead of obtaining store credit, please be aware that we can only replace it for the same product in the same size, subject to availability. Wherever possible, we will offer to repair faulty items. We have made every effort to display as accurately as possible the colours of our products that appear on the site. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
(e) All custom made orders are non-returnable.
(f) All early delivery orders will be considered as custom made.
(g) In case of any return/store-credit or alteration, the shipping charges will be borne by the customer.
(h) Once a customer emails us for alteration, and we get the pick up done, he/she can‟t ask for store credit.